Return Policy
At Amirtha Herbals, we are committed to delivering quality herbal products and ensuring customer satisfaction. If you experience any issue with your order, please review our return policy below.
1. Return Eligibility
Returns are accepted only under the following conditions:
- Wrong product received
- Damaged product during delivery
- Missing or defective items
- Product received in unusable condition
Customers must notify us within 48 hours of receiving the order.
2. Conditions for Return
To be eligible for a return:
- The product must be unused and unopened
- Original packaging, labels, and invoice should be available
- Clear photos or videos of the issue must be provided for verification
Returns requested after the allowed reporting period may not be accepted.
3. Non-Returnable Products
The following items are not eligible for return:
- Opened or used products
- Products damaged after delivery
- Products returned without original packaging
- Orders placed incorrectly by the customer
- Herbal products with natural variations in color, smell, or texture
4. Return Process
To initiate a return:
- Contact our customer support team with your order details.
- Share images/videos showing the issue clearly.
- After verification, return instructions will be provided.
Do not send products back without approval from our support team.
5. Return Shipping
If the return request is approved due to our error or damaged delivery, return shipping assistance may be provided. In other cases, return shipping costs may be the responsibility of the customer.
6. Refund or Replacement
Once the returned product is inspected and approved, we will process either:
- A replacement product, or
- A refund through the original payment method
Processing times may vary depending on the payment provider or courier service.
7. Contact Us
For return-related support or questions, please contact our customer support team with your order information.