Refund Policy
At Amirtha Herbals, customer satisfaction is our priority. We aim to provide high-quality herbal products with safe packaging and reliable service. Please read our refund and return guidelines carefully before making a purchase.
1. Eligibility for Refunds
Refunds or replacements may be provided under the following conditions:
- Damaged product received
- Wrong product delivered
- Missing items in the order
- Product received in poor condition
Customers must report the issue within 48 hours of receiving the order along with clear photos of the product and packaging.
2. Non-Refundable Items
Refunds will not be provided for:
- Opened or used products
- Products damaged after delivery
- Orders placed incorrectly by the customer
- Delays caused by courier services or unforeseen circumstances
- Personal dislike of fragrance, taste, or natural variations in herbal products
3. Return Process
To request a return or refund:
- Contact our customer support team with your order details.
- Share photos/videos showing the issue clearly.
- Once approved, instructions for return or replacement will be provided.
Products must be returned in original packaging and unused condition wherever applicable.
4. Refund Processing
Approved refunds will be processed through the original payment method within 5–10 business days, depending on the payment provider or bank processing time.
5. Cancellation Policy
Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests cannot be accepted.
6. Replacement Policy
In eligible cases, we may provide a replacement product instead of a refund based on product availability.
7. Contact Us
For refund, return, or cancellation assistance, please contact our customer support team with your order information.